I am motivated by a desire to learn and grow over time. I thrive in collaborative work and opportunity to tackle challenges. However, I pay close attention to details, ensuring that all projects are completed in the highest standards.
Universitas Islam Indonesia
Department of Pharmacy
June 2025 - October 2025
- Communicate and coordinate with operations, sales, and external partners to achieve business objectives.
- Oversee and contribute to key operational activities, including move-ins, escalations, move-outs, payments, and overall customer experience.
- Draft and process contracts, invoices, and other operational documents.
- Manage administrative tasks, including data entry, documentation, and reporting.
- Monitor customer feedback and reviews, analyze insights, and propose initiatives to improve the retention rate.
-Assist in revising and improving standard operating procedures (SOPs).
January 2024 - March 2025
- Preparing the monthly staff schedule.
- Maintaining records of staff absences and permissions.
- Preparing monthly reports on purchasing, sales, revenue, returns, and other related metrics.
- Generating daily income reports.
- Monitoring and evaluating staff performance.
- Tracking and reporting urgent stock requirements.
- Preparing purchase orders for the office.
- Inspecting and documenting incoming goods and stock
October 2021 - October 2023
- Preparing documents for BPOM Registration
- Helping clients to revise documents after audit
- Ensuring client administrative requirements are complete for submission.
January 2023 - June 2023
- Ensuring operational activity runs well
- Ensuring all the facilities are available and functional
- Ensuring inventory for operational needs are available
- Managing schedule for therapist
- Create evaluation and strategies of teamwork and revenue enhancement.
- Preserving excellent relationship with business partner
- Dealing with customers in case of handling complaints
- Providing monthly report
December 2021 - December 2022
- Conducting KPI assessments.
- Assisting with internal audits.
- Preparing administrative reports for staff, including attendance and leave records.
- Handling HR administrative tasks such as employee payroll and generating payslips.
- Participating in employee training programs.
- Conducting recruitment process.
August 2020 - September 2021
- Convincing investors to affiliate with the company by giving presentation
- Assisting and Ensuring new outlets preparation be succeed by monitoring timeline and the implementation
- Providing extra attention to business partners in the event of a business need
- Ensuring that partners pay the Development Fee on a monthly basis
Regulatory Documentation
Operational Management
Staff Scheduling & Team Management
Franchise Management
Microsoft Office
Presentation Skills
English (Intermediate)
Customer Obsessed Value
Design (Canva)
Leadership
Target Oriented
Detail Oriented
Communicative
Problem Solving
Team Player
Growth Mindset
Adaptive
Challenger